At FAVNI, we want you to be satisfied with your purchase. If you encounter any issues with your order, please contact us and we will do our best to assist you.
Because many of our products are personalized and made-to-order, our return and refund policy is slightly different from standard retail items. Please review the information below.
Due to the customized nature of many of our products, personalized items cannot usually be returned or exchanged unless they arrive damaged, defective, or incorrect.
If you believe there is an issue with your order, please contact our support team at service@favni.com within 7 days of receiving your item.
When contacting us, please include:
Your order number
A brief description of the issue
Photos of the product showing the problem
Our team will review your request and provide an appropriate solution.
If your item arrives:
Damaged during shipping
Defective
Different from what you ordered
Please contact us as soon as possible.
After reviewing the issue, we may offer one of the following solutions:
A replacement item
A partial or full refund
Store credit
We may request photos or additional information to verify the issue.
If you need to modify or cancel your order, please contact us at service@favni.com as soon as possible.
Because many items are custom-made, orders may enter production quickly. Once production has started, we may not be able to cancel or modify the order.
The following items generally cannot be returned or refunded unless they are defective or incorrect:
Personalized or customized products
Items made according to customer specifications
Products damaged due to misuse or improper handling
Please carefully review your personalization details before placing your order.
If a refund is approved, it will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
If you have not received your refund within the expected timeframe, please:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank
If you still need assistance, please email us at service@favni.com.
If you have any questions about our Return & Refund Policy or need help with your order, please contact us:
Email: service@favni.com
Website: https://www.favni.com
Our customer support team will respond as soon as possible, usually within 24 hours on business days.
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