This Privacy Policy (“Policy”) explains how Favni (“we,” “our,” or “us”) collects, uses, processes, and shares your personal information when you visit or interact with https://www.favni.com (the “Site”) or use any related services (collectively, the “Services”).
Our Services include browsing our website, purchasing personalized gifts, contacting customer support, interacting with our social media accounts, and engaging with any other features, products, or services offered by Favni.
Please read this Privacy Policy together with our Terms and Conditions before using our Services. By accessing or using the Site, you agree to the practices described in this Policy.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. When we update this Policy, we will revise the Effective Date shown at the top of this page.
We respect your privacy and are committed to protecting your personal information.
Personal information refers to any information that can identify an individual directly or indirectly. The types of personal information we collect depend on how you interact with our website and services.
We collect personal information through:
Information you provide directly
Information collected automatically when you use our Site
Information received from third-party services
When you interact with our Services, you may provide us with information such as:
Full name
Email address
Phone number
Billing address
Shipping address
Products purchased
Order details and order history
Payment confirmation information
Refund or return details
Login credentials
Account preferences
Purchase history
Emails sent to our support team
Customer service conversations
Feedback, reviews, or survey responses
Because we provide personalized gifts, you may upload or submit:
Photos or images
Text for engraving or printing
Other content used to customize your product
Please avoid submitting sensitive personal data unless necessary.
When you visit or interact with our Site, certain information may be automatically collected, including:
IP address
Device type
Browser type
Operating system
Pages viewed and browsing behavior
Referring website links
Date and time of visits
Cookie identifiers
This information helps us understand user behavior and improve the performance of our website.
We may receive information from trusted third-party partners, including:
Payment processors
Shipping and logistics providers
Marketing and advertising partners
Address verification services
These partners help us process orders, deliver products, and improve service quality.
We use personal information for the following purposes:
To create and maintain your account, including:
Registering your account
Managing login credentials
Storing preferences and account settings
To process and deliver your orders, including:
Processing payments securely
Arranging shipment and delivery
Handling returns and refunds
Creating customized products based on the information you provide
To assist you with inquiries and service requests, including:
Responding to customer support requests
Providing order updates
Resolving disputes or issues
We may use your information to:
Send promotional emails or newsletters
Provide special offers or discounts
Recommend products that may interest you
Measure the effectiveness of marketing campaigns
You can unsubscribe from marketing emails at any time.
To improve our website and services, including:
Analyzing website usage and traffic
Enhancing personalization features
Improving product offerings and user experience
To protect our business and customers, we may use information to:
Detect fraudulent transactions
Prevent unauthorized access
Verify payment information
Investigate suspicious activity
We may process personal information to:
Comply with applicable laws and regulations
Respond to legal requests or court orders
Enforce our terms and agreements
Our Site uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember items in your shopping cart
Save your preferences
Analyze website traffic
Deliver relevant advertisements
You can manage or disable cookies through your browser settings, although some features of the Site may not function properly if cookies are disabled.
We do not sell your personal information.
However, we may share information with trusted third parties when necessary to provide our services, including:
Payment processing providers
Shipping and logistics partners
Website hosting and technical service providers
Marketing and analytics partners
Legal authorities when required by law
These service providers are obligated to use your information only for the services they perform for us.
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse.
While we take reasonable steps to secure your data, no online system can guarantee absolute security.
We retain personal information only for as long as necessary to:
Fulfill orders and provide services
Maintain business records
Meet legal and regulatory obligations
After the retention period, personal data may be securely deleted or anonymized.
Our Site may contain links to third-party websites. These external websites operate independently and have their own privacy policies.
We encourage you to review their privacy policies before providing any personal information.
When purchasing customized products, you may upload photos, text, or other content.
By uploading content, you confirm that:
You have the legal right to use the content
You have obtained permission from individuals appearing in the content
Your uploaded content will only be used to fulfill your order and provide related services.
Our Services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we discover that such information has been collected without appropriate consent, we will delete it promptly.
We may update this Privacy Policy periodically. When we do, the updated version will be posted on this page with a revised Effective Date.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: service@favni.com
Website: https://www.favni.com
loading
